Seller Terms of Service - Sell on Aveade

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Terms of Service

Last updated: July 20, 2024.

1. INTRODUCTION

Welcome to Aveade Seller Centre owned and operated by Aveade Group (Pty) Ltd: Registration 2021/394181/07, company address 149 Clairwood Street, Fourways, Sandton 2191. The company operations and regulations are governed in South Africa. Please read the terms and conditions carefully before you open an account for using Aveade products and services. Our products include website, seller portal, software products, and mobile applications and our services include logistics, distribution and fulfilment services. ("Aveade", "Aveade Group", "We", "Us", and "Our"). We offer different services not limited to software products, mobile applications, logistics services, and business management.

The terms of service described in this agreement are provided by Aveade Group (Pty) Ltd to any person, or business who or which uses Aveade Seller Centre and or Aveade Seller Portal and its services provided by Aveade Group. The terms and conditions in this agreement are binding and enforce against anyone ("you", "your") for using, or used or accessing or accessed the Aveade Seller Centre or Aveade Seller Portal and any other Aveade Digital Services. Products and services listed on Aveade Seller Centre or Aveade Seller Portal, will reflect on the aveade.com website and mobile application, and remain the the property of Aveade. By Using this service, you agree to be bind by all terms and condition related to using the Aveade Services, not limited to Aveade Seller Centre, or Aveade Seller Portal, Aveade Website, mobile applications and any other related digital properties owned and operated by Aveade. If you disagree with any part of the terms and condition listed in this agreement, you may not use the service. These words "user, seller, merchant, vendor, customer, or anyone" does not mean they provide different identification amongst users and customers, They can only be used to refer in a way that can be described by Aveade Group's lawyers.

2. DEFINITIONS

Agreement - refers to terms and conditions, terms, policies which can be accessed here: the Free Return Terms, the Payments and shipping, the Privacy policy, the Prohibited goods and services, the Refund, returns and exchanges, business terms the and terms of services
Aveade Seller Centre - refers to digital property operated by Aveade which can be accessed here: www.sell.aveade.com
Aveade Seller Portal - refers to digital platform and or a software platform operated and managed by Aveade Group which can be accessed here: www.seller.aveade.com,or through mobile application download from official App stores.
Products or goods - refers to physical product listed for sale by you which can be packaged in a box, or comes in box, or without a box, that can be delivered only through a means of delivery or logistics services by means of transportation.
Services - refers to intangible activities which are separately identifiable and provide satisfaction of wants.
New - refers to a brand new product that was never used and opened.
New Refurbished, Certified - refers to new product that was reconditioned to its new condition by a certified professional, who whole accreditation from accreditation from Accredited universities, college, and companies.
Open Box - refers to a new product or a new refurbished, certified product by a certified professional, the product box was opened but the item was never used, the product was removed from the box with intention to use, or test and inspection of the product before or after sale.
Non-certified refurbished - refers to a refurbished product that is not certified by accredited company, or certified professional.
Product Source:
1. Manufactured - refers to product produced and sold by the brand holder direct to the consumers.
2. Distributed - refers to product distributed by authorised distributor and sold by the retailer that purchased direct from the authorised distributor.
3. Supplied - refers to product supplied by third-party distributor or supplier and does not have any relationship with the brand holder or manufacturer of the product and is sold by a retailer that buys from third-party distributor or supplier. Third-party distributor or suppliers may or may not be authorised by the brand holder or manufacture.
4. Imported - refers to product imported and sold by the importer.
Authorisation or authorised - refers to permission granted either by the regulating bodies, brand, distributor, agent, and or supplier provided there is legal or official documents, certificates, and or accreditation or approval granted.

3. DESCRIPTION OF SERVICE

Aveade Seller Centre is a digital platform service provided by Aveade Group (Pty) Ltd through the use of Aveade Seller Portal or Aveade Seller Centre to anyone who uses or used the Aveade Digital Products. Aveade Seller Centre allow user(s) to list their products and services live for purchase on the Aveade.com website and Mobile Application, which can be accessed by visiting (www.aveade.com), or through downloadable Mobile Applications from official App Stores partners. Products listed on Aveade Digital Products are provided by the seller of those products using the Aveade Seller Portal which form part of this service. Registration of the seller's account is accessed by visiting (Aveade Seller Centre) or through Aveade Seller Centre Mobile Applications which also form part of this agreement. Registration on the Aveade Seller Centre is instant, meaning seller's get access to the Aveade Seller Centre or Aveade Seller Portal immediately after completing their application. Aveade provide e-commerce services, fulfilment services, logistics support and advertisement of products listed and sold by the sellers. A user of Aveade Seller Centre or Aveade Seller Portal becomes a customer when they are redirected from Aveade Seller Centre or Aveade Seller Portal to Aveade.com, the terms and conditions for customers can be accessed by visiting the following link: customer terms and conditions on the Aveade.com website.

4. USE OF AVEADE SELLER CENTRE

By using the Aveade Seller Portal, service offered to you by Aveade, you acknowledge that you are 18 (eighteen) years old or above. if you are under the age of 18 (eighteen) years of age and you are accessing this service without being monitored by an adult, you make your parents or guardian responsible of your actions and there shall be no demands made against Aveade Group by you or any one who neglected you from using Aveade Seller Portal without their awareness, if you are under 18 years of age and you accessing the website under supervision of anyone older than 18 years of age, he or she as the an adult, automatically make these Terms and Condition in this website valid and binding, and by that means they accepted the Terms and Condition set in this website to access the service offered by Aveade.
You agree that you will use the Aveade Service only for what is intended for, listing products, selling products, promoting products, managing your account, and services provided by Aveade marketplace that are managed on the Aveade Seller Portal. Any use not stated by Aveade Group (Pty) Ltd, in this Aveade Seller Portal, is not allowed.
You agree and grant Aveade authority to use, advertise any content, pictures, text, design, names, lay-out, and any other use of information contained in Aveade Seller Portal created by you, your or any other party can be used by anyone who have the account on Aveade Seller Portal, as is generated, and stored by Aveade Group in use of awareness.
Anyone who access or accessed this service, agrees that all terms and conditions set in this website (Aveade Seller Centre), operated and regulated by Aveade Group (Pty) Ltd can be changed anytime by Aveade Group, that does not mean terms and conditions will change regularly, but if any changes are/were made by Aveade Group (Pty) Ltd, the updated terms becomes eligible for previous and after service that was provided by Aveade Group for business trading subject to availability of copy of previous terms and conditions. Will allow no claim made against Aveade Group, before or after any service or updates of the terms and conditions.
Terms and conditions when are/were updated, anyone who access or accessed to this service, acknowledge he/she has read, understood and agreed to terms and condition put in place by Aveade.
Description, photos, media and text included, are for purpose of educating, informing, briefing the user about specification of the product and service listed on Aveade marketplace website and Aveade Seller Portal. Seller kindly agrees that information provided in writing, media files and any sort of information provided in respect to clarification of the actual physical product, is hundred percent correct as it was descripted on the aveade.com website, Aveade mobile app, and Aveade seller portal.
All online orders made through the use of Aveade services will be managed and shipped to the customer once payment, has been received in full by Aveade on behalf of you as the seller. Aveade does not take any claim, responsibility or blame made against it by the seller or customer.
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Any user who abuse or attempt to, or we receive any signal, complain, or report of unlawful attempts and trade, account will be disabled and may result in account being deleted or suspended or at worse cases being terminated by Aveade at anytime without notice, any amount reserved, received, or order received from that type of user, will forfeit, or cancelled, or payout after suspended days period.
By using Aveade Seller Portal, you agree that orders received will be fulfilled according to service level agreement as part of the terms and condition of Aveade Seller Portal.
You agree that products, and services listed and sold to customers using Aveade services, comply with applicable laws of the Republic of South Africa, and Aveade will not be held liable for any product or service sold by you or your in any form. You agree that you hold full responsibility and authority related to products and services you provide or provided.
You agree you will not use harmful language or content that indicate hate speech, defamation of character or exclusive sex. Aveade if identify any language that it deem offensive, unlawful, unfit, promoting hate or damaging brands, businesses, or anyone including our employees, will immediately suspend or terminate your account. The period of suspension is solely controlled and notified by Aveade.
By using Aveade Seller Portal, you agree that Aveade may at anytime remove, delete, disable, hide, access, edit, modify, extend seller account, features, designs, content, logos, icons, codes, or any other items, or programme operated and owned by Aveade.
Aveade hold the right to use without permit or limitation any edit, features, designs, icons, content, codes, modification made by you or your when using the Aveade Seller Portal.
The seller portal will be updated on a regular basis without Aveade notifying the user(s), you may or may not be able to use some functions, features, software, plug-ins or programmes if they are being updated or when a situation beyond Aveade's control arise.
You agree that when Aveade decides to terminate, suspend, disable or end partnership with you, you warrant that you will continue to honour full warranty period of all products sold by you to customers who used Aveade Service when purchasing goods sold or supplied by you before termination, suspension, disabled and blacklisted products, or end of partnership with us.
You agree you may not redirect Aveade customers to your website by using links, stickers, gifts, vouchers, and notes, email, and contact numbers collected from Aveade orders or done when packaging orders for Aveade customers.
You may not have access to seller portal, when issues have arise, in this case, we will update our users through various channels including social media platforms, email, message and or notification.
Aveade may and will blacklist any product or products sold by you, regardless of the brand, manufacture or distributed and supplier of the goods. Goods blacklisted are not allowed to be listed for sale to the customers and can't be sold on the Aveade Marketplace by anyone.
Aveade may, in its sole discretion, change this agreement or any part thereof at any time without notice.

5. YOUR AVEADE SELLER ACCOUNT

You may require to use your account to get access to certain information related to your use of Aveade Seller Portal. Your account will remain open until you request for it to be closed.
When user account is open, we may communicate with you or access your account at any given time to monitor your actions, information, and compliance to make sure our service is maintained at the highest level possible.
When you requested us to close your account, you won't have access to login, or information that is related to your business activities conducted using Aveade Digital Services. You will have 48 Hours to change your request, after you requested us to close your account. After 48 Hours, you will no longer be able to access your account and information will be stored for a period of 5 years per legislation of record keeping or may be delated.
Your account is required to have the following correct information at all times, Company documents, company and collection address, contact information, Director ID/s and Banking Details. You are required to inform and update Aveade about any updated information immediately the new updates comes to effect or within 30 days after the update has come into effect, failure to do so may result in loss, damages and your account being disabled or suspended. Aveade won't be held liable for any loss or damage suffered by you as result of not keeping important information upto date.
We may disable, or suspend your account when we identify you violating any terms of our agreement, policies and regulations without a notice.
You may update your account, you are allowed to change subscription plan once per month, your account if is identified to be switching from plan to plan on every month, we may disable your account and remove your listing from our live customer website which can be access in this link: www.aveade.com, you will still be required to fulfill orders opened in your account and you will be reimbursed for the completed orders on your account.
Any product listed on your account you hold full responsibility and your products comply with applicable laws of the Republic of South Africa.
You warrant that the product(s) listed on your account are safe for consumers and you hold documentation that proves the safety and license of the products you listed on your seller account, and Aveade will not be held liable for any damage, loss, or course as a result of product or products sold by you through Aveade Digital Platforms.
Any product listed on your account can be disabled, removed, edited, cloned, hidden, modified, updated, or deleted by Aveade without prior notice when it violates our terms, does not meet our requirements, or out of Service Level Agreement. We aim not to do any of this when you comply with our requirements.
Information on your account may be deleted at anytime without notice.

6. PRODUCTS, DESCRIPTION, CONDITION, PRICING, FEATURES, AVAILABILITY, AND MEDIA CONTENT,

Products you listed on Aveade seller account should comply with the regulations and standard of applicable laws of the Republic of South Africa. Your products should be approved and or hold license from the regulating bodies. If you list product that is not approved by the governing bodies related to your product, you should indicate in bold writing, disclaimer or signs to make the customers aware before any customer purchase such product or products. Aveade will not be held liable for products sold by you, or your through the service provided by Aveade. You should be able to provide such documents when you are ordered to do so by the regulating bodies, or it's agents.
Your product(s) may be disabled, disapproved or deleted when does not comply or meet our quality control check, during investigations, or if we are ordered to do so by the authority of the Republic of South Africa, provided sufficient information or evidence is provided in relation or question to the product you listed on our platforms.
We may require you to provide us with some documents when we order to do so, failure to provide required documents may result in your product being disabled, hidden or deleted.
Description of the product should not contain any link, misleading and false information, false advertisement, or incorrect features. Your company name or trading name, brand, trademark or logos should not be used on unless you are the trademark holder of the product you listed on Aveade platforms.
Your description should be texted in "Black" text colour. your description should contain any of the following to be approved features, type of material, specification, intention of how the product is used, and importance of the product.
Condition of products allowed to be listed on Aveade platforms are "New", "New Refurbished, Certified" and "Open Box". No used product(s) will be allowed to be sold on Aveade marketplace, no non-certified refurbished product may be listed for sale on Aveade marketplace through the use of Aveade Seller Account.
You are required to indicate the source of all branded products listed on your account, to inform the customers about the channel which was used to source the product. The channel method for products to be listed on Aveade are: "Manufactured", "Distributed", "Supplied" and "Imported".
You are required to make sure the listing price is accurate, correct, and not misleading, and confusing. Aveade does not control your listing price. To protect our customers, we require you keep your pricing as constant as possible, and the use of Retail recommended price when listing a product or making a promotion.
Features of the product should be 100% correct. Aveade may update the features, pictures, and any other information of any product listed on the Aveade platforms at anytime without notice. Aveade Seller Portal features may be updates on regular basis without prior notice to any user.
Products must carry manufacture's warranty for a period of at least with minimum of 6 months, in case a product is discontinued for sale, and some product warranty may have expired due to age of the product, you are fully responsible for the warranty of the product offered by you. All branded products must carry at least a minimum of 6 months warranty period depending on the category which can be specified and accessed during the creation of the listing or made available on other digital properties owned by Aveade Group, of the product with some minimum being 12 months, to assure customers the product is of high quality.
All products requires availability of the product to be listed for sale, your listing should show products you have in stock and ready to be dispatched within 2 business days maximum unless specified otherwise. Availability of products in stock should be 100% correct, and accurate. Failure to keep stock up to date with correct pricing, quantity and condition, will result in additional charges.
Media files shall not contain logos. Images should contain white background, for all categories except Fashion and bedding category. Images on Fashion category should not contain any logo, except the logo on the actual product. Aveade will not be held liable for intellectual property infringement for accepting, approving and allowing the seller to list product that is copyrighted or contains intellectual property material, Aveade is not aware of any product listed on its digital platform that is protected by copyright or intellectual property. The seller is held responsible for product they list and Aveade did not require the seller or encourage the seller to use copyrighted or intellectual property material. The seller agrees they are fully responsible and Aveade should not be part of any copyrighted, or intellectual property proceedings relating to the seller's action and use of material on the Aveade digital platforms.
Only quality images are allowed, the image should be big, clear, and colour accurate. Aveade may update image of any product listed on it's platforms which is sold by you without notice.
Aveade will not be held liable for updating product title, features, media files, and description of products sold by the seller.
The title may not use offensive language, Aveade may change, disallow, delist, hide, delete, or disapprove any product with title or naming that it deem offensive at it's sole discretion.

7. ORDER

When you received order, you guarantee to Aveade that you will fulfil the order on time required by Aveade, and you will prepare the order for Aveade logistic service to collect the package from you or your when is ready for collection and ship it to the customer thtough our logistics and delivery partner(s).
Order must be ready not more than 48 hours unless specified otherwise.
You agree that you will pick and pack the correct order in a safely manner using quality packaging material to protect the goods in transact, and will take pictures, or video and proof of product before being packaged.
You assure you will pick and pack exactly what the customer paid for, in working condition as it is intended by the manufacturer, and only product condition accepted by Aveade.
You agree Aveade may process order returns, when the product ordered arrived to the customer in condition that was not as it was described, wrong order or defective product, looking different from the images, or not working. Such return charges will be covered by you for wasting Aveade resources and misleading the customer.
Orders for In-Stock items required to dispatch same day during standard business working hours after the order was received. Order cancellation fee will apply if you cancel the order or if you do not honour the order of the product you indicated was in-stock, and was listed for the price which was indicated by you.
Failure to fulfill orders within 48 hours will result in order refund fees by default and order refund fees will apply against the seller's account. These fees can be seen on the pricing block of the seller website and or within Aveade Seller Portal.
Aveade may or may not fulfil orders or provide logistics services to products we deem unsafe, or unfit, you as the seller you are required to ship products outside the list of products that Aveade Logistics service can offer, failure to do so will result in the product being removed, deleted, disabled or hidden on Aveade digital platforms.
You agree that you will offer product exchange, full refund for orders that does not meet the description, images, features and versions that is supported in the country region of the customer, and condition you provided to the customer.
Aveade will hold funds of any uncompleted orders, reverse orders, return orders and unfulfilled orders.
Aveade will not be held liable for damage, and loss for order fulfillment that are not insured.
Aveade receives and process order funds for customer and the seller, The seller will receive payment of completed orders on a daily, weekly basis or through payout request depending on a plan the seller is using.
Aveade reserve the right to cancel, and refund the customer from any order made through the use of Aveade Service. Customer can cancel the order if they change their mind about the purchase. We may cancel any unconfirmed orders, or order that have been raised to us in regard of compliance.
Sellers are not allowed to trade any other product other than the product approved by Aveade. You warrant that you will process orders matching exactly what the customer paid for, you may not ship, sell, trade, exchange, or deliver item or items that are not specified, during the listing of the product. If found not complying with any of our terms and conditions, and policies, Aveade may and will suspend or charge a penalty fee or may open case against you, and you agree you will cover the costs suffered by Aveade and it's customers and associates following legal actions as a result of you failing to comply with our terms.
You may not ship any gift with order you received using Aveade Services, unless specified during your advertisement, or listing, on our Aveade Seller Portal and Aveade.com, any item shipped to the customer and not specified during the listing of the item on Aveade.com, may or may not be returned by the customer.
You may not ship dangerous, prohibited, orders or selling dangerous products to the customer, when you ship restricted orders, you must provide and attach license copy, or authorization letter attached to the cartoon box, your packaging of the order you received using Aveade Services shall allow to drop test of upto 1.5 meters high.
Your packaging of orders may not contain any images, drawings, offensive language, text, sexual icons, or logos, other than Aveade. You may use your branded packaging material subject to approval by Aveade. Your order is required to be packaged in a manner that will protect the item or items from any damage and harsh conditions. You are liable for damages that might occur for orders packaged by you. Aveade will not be held liable for damages of orders we did not package, from you and from the customer, to you or to the customer or to us.

8. FEES AND TAXES

Fees related to service offered by Aveade may differ according to different subscription plans, and extended services and additional software features and business stages.
Technology fees, subscription plan fees, logistics service fees, advertisement fees, refund fees and other unspecified fees related to the service offered by Aveade are non-refundable. commission fees are refundable, in case were refunds and cancellation of orders happened as a result of the customer wishing to cancel the order or when the seller is not able to fulfil the order on specified and required time frame, not limited to sending wrong item, product that does not match the image used by the seller, or description, and product features, the seller is liable for charges of processing the refund back to the customer if the seller is enable to fulfil the order on required time specified by Aveade. The seller will also be liable for order delay charges, these charges are available for access on the Seller Portal and Aveade Seller Centre. In case where the customer cancel the order, the seller will not be charged order refund fee when the seller fulfilled the order according to time frame specified by Aveade. This time frame may vary depending on locations, product, category, and availability of the product with order fulfilment time frame from 1 hour - 15 business working days depending on the seller and privileges granted to the seller according to account plan selected by the seller.
Advertised price fees charged by Aveade for it's service exclude VAT and VAT will be charged when service is rendered. Sellers are required to claim VAT direct from SARS due to the nature and complexity of the service carried by Aveade.
Sellers who are VAT registered they are required to tick the VAT box when adding a product, and their account are required to have VAT number. Products must be indicated by the seller if VAT is applied, if the seller did not tick the VAT box to indicate the product is VAT inclusive, the seller is liable and responsible for their financial obligations and Aveade will not be held responsible for VAT or Tax matters related to the product(s) offered by the seller.
Non VAT registered sellers, are required not to tick the VAT box when adding a product listing, and their account does not require VAT number to be able to use Aveade Services, when Aveade identify the seller charged the customer VAT while the seller is not VAT registered, Aveade reserve the right to refund incorrected VAT charged to the customer by the seller from any order that took place through the use of Aveade Digital Properties.
In cases the seller is not VAT registered and tick the VAT box, Aveade may or might cancel the order and the seller will be liable for charges involved in refunding the customers or Aveade may refund the customer the VAT charged to the customer as a result of product that is indicated is VAT inclusive while the seller is not VAT registered.
In cases the seller is VAT registered and did not tick the box, Aveade may carry on with the order and the seller will become liable for uncollected Taxes.
Aveade will not be held liable for any Tax related matters that supposed to be collected by the seller. Sellers are responsible for making sure all their listed products on Aveade if they are VAT inclusive, to tick the VAT inclusive list which is easily accessible from the Seller Portal when creating a listing. This VAT box is in the first page of product creation list to make sure the seller can easily see and take action required in relation to Tax collection for eligible sellers. You agree you will indicate product listing are VAT inclusive by selecting the VAT box, and if you are not VAT registered you are not required and not allowed to select or tick the VAT box.
Fees may change at anytime, prior changes in fees related to the service offered by Aveade to Sellers, Aveade will issue a 30 days notice to the sellers highlighting changes which will occur, if you do not agree to the changes or new updates, you will not be able to use our service or access our services after the new updates have come to effect, your listing may be disabled, removed, or your account might be disabled, suspended or terminated when our terms of services are not agreed to.
Fees becomes effective immediately after the seller has opened the account to use and access Aveade services, no fees will be charged to the seller incase the seller's account is suspended, Fulfilment fees will apply if the seller's products are stored in one of our fulfilment centers.

9. PROHIBITED ACTS

We prohibit obvious act that causes harm, favouritism, misleads, sabotage, criminal actions, anti-competitive, monopoly, price parity, conflict of interest, and any other actions that hamper competition, and create exclusion from others to participate.

10. ANTI-COUNTERFEITING

Aveade has zero tolerance to counterfeit goods. Counterfeit products are prohibited. This include and not limited to bootlegs, fakes or pirated copies of products or content; products that have been illegally replicated, reproduced or manufactured, and products that infringe another party’s intellectual property rights. We may require you to provide us proof supporting authenticity of your product listed on the services. It's the seller and supplier's responsibility to source, sell and fulfil only authentic products.
We may investigate, and evaluate products listed on our platform, and require you to send us product samples per SKU (listing) for random inspection. To help and protect our customers and stopping counterfeit goods, Any Brand holder, its authorised agents, associates, or partners may report your product and we will take actions against you and your account. Samples will be delivered or collected from you or us to you or us for our product experts to inspect your products or our products experts might randomly come to you, your store, or warehouse unannounced and you agree to give them access for the purpose of random product inspection and compliance with the regulations and this agreement. Our findings does not mean you sell authentic goods, or you sold authentic good, and can not be used as proof to support any of those claims. Letter of authority or authorisation or licenses does not mean products sold by you are authentic products, every product can be evaluated and investigated.
You warrant that failure to give our experts access to do random inspection of products, will result in a fee or penalty, not more than R10 000 (TEN THOUSAND RAND). You are responsible for any branded product you listed on the platform, you can only list branded product on Aveade platforms if you are certain about the authenticity of the product, if you are not sure, get confirmation first. If we receive a feedback that raises questions, or proof the product you sold to the customer using our service is not authentic, we may immediately suspend your account, disable your listings, and freeze your funds. You agree that if we discover, identify or find you selling counterfeits goods using our services, you will forfeit all the funds available in your account.
You agrees to pay a fine of R5 000 (FIVE THOUSAND RAND) per item, refund all customers affected, and additional actions taken against the you whether by opening a criminal, or civil case, suspension, termination, or blacklisting the seller and it's directors and suppliers where applicable. Aveade may report you to the brand holder, officials, agents, and or open a case against you at your expense. Any counterfeit goods found in your, our, or customer's possession will be used as part of evidence and will be disposed, with charges related to this illegal actions paid directly from your account or at your personal capacity. If we receive any complain relating to the authenticity of the product listed and sold by you, we may disable, any offering and require you to provide us authentic documents that support products and its original source.
Supported documents must be official documents from either state authority or governing body, brand holder, and authorised distributor. Confirmation must be a letter, email, or any verified communication from either authorised service provider, a dealer, or agent. For independent sellers and suppliers, confirmation must be from licensed, certified expert, or accredited professionals dealing in service related to the brand.

11. LOGISTICS AND FULFILMENT

Aveade service may or may not include logistics services. In case Aveade provide logistics services to its sellers of physical goods, all purchases of physical goods from Aveade are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Sellers are required to use their own logistic service partners if they deem to do so, but the charges of the logistic prices to our customers on Aveade.com marketplace are solely controlled by Aveade, sellers can ship orders to the customers at their own charges. No seller shall claim delivery charges paid by the customer if the seller decide to use their own shipping or delivery service. You agree that Aveade will not be held liable for deliveries through its use of delivery partners, the delivery partners are liable for any package they carry, Aveade will help submit claims related to any damage or loss of the package on your behalf to the delivery partner. In case where Aveade find delivery partner being unreasonable, Aveade will compensate the seller 50% of the value of the goods with supplier's selling price and not a retail recommended price, with further documents indicated in line 5 of Logistics and Fulfilment terms. You agree and acknowledge that you have seen and aware of the maximum dimensions, weight and sizes of products that can be shipped by Aveade on your behalf and anything beyond the indicated maximum requirements, you are liable and responsible to ship such products at your own, and you are liable for the delivery fees and charges related to delivering that product. Aveade reserve the right to authorise return and or exchange of such products or goods were applicable and you will be liable for the charges of return.
You warrant that when using Aveade Fulfillment Services you will indicate the correct and accurate packaging dimensions, weight and accurately declare the products or goods being shipped to the customer. Should you incorrectly declare any of the mentioned above requirement, you will be liable for any additional charges and or become liable for such products, goods, or package. Your agree Aveade will abandon shipments, orders and or packages and goods that are incorrectly declared by you. Aveade will not be held liable for any incorrect or wrong shipment, orders and deliveries of packages that was packaged by you.
To protect our customers, you agree that Aveade reserve the right to change, cancel, or add logistics services, fulfilment services including fees, updated address, or changed address by the customer. Should the customer change the address, additional 24 hours grace period to the seller may apply, the seller will be given 24 hours to update the new address as indicated by the courier prior the shipment takes place or before the order is dispatched where applicable.
Aveade will not be held liable for any logistics and fulfilment damage and losses. Where required by law, Aveade will only cover up to 20% of the value of the product with a stocking price and not a selling or retail recommended price. The seller will be required to issue Aveade an invoice of the calm not later than 15 days after the incident of the damage or loss took place, for this to be valid, the seller must issue an invoice of claim attached with invoice from the supplier of that product to the seller, the documentation of the supplier must show the name of the seller, address of the seller, date of the invoice, value of the product when the seller purchased from the supplier, quantity purchased by the seller from the supplier, proof of payment from the seller to the supplier of the product, delivery or collection note and report that has supporting evidence such as images, videos and or any other supportive evidence.
Any order shipped using logistics services other than the one Approved by Aveade, the seller is required to deliver the shipment within time frame highlighted by Aveade, failure to do so may result in seller account logistics privileges disabled, seller will be notified about late shipment, orders, and or deliveries 4x before any action can be taken by Aveade. In this case, seller agrees will use Aveade Fulfilment Services to deliver orders on behalf of the seller if it deem to do so. Failure to deliver on time using a third-party logistics partner will also affect your logistics privileges, late shipment, and deliveries carries a charge of R12 per day, which will be charged on Aveade Seller Centre or Aveade Portal Portal.
Aveade will attempt to deliver any order through its Fulfilment Services where selected by the seller, in this case the seller agree Aveade or its partners will attempt to deliver the package or order 2 times to the delivery address, failure of any delivery will be shipped back to the seller or Aveade Fulfilment Centres at no additional cost to the seller. The seller will be refunded delivery charges charged by Aveade and refund the customer the balance.
You will compile proof of collection, with pictures, video recording, and signed proof of collection documents which include full names of the driver, Identification number, Vehicle registration number, or motobike registration number, Date, time, and signed signature.

12. RETURNS, EXCHANGES AND WARRANTY

Aveade does not take responsibility to returned products. At our discretion, a refund may be issued to the customer without requiring a return or exchange. In this situation, Aveade does not take responsibility to the refunded product sold by you.
Returns that falls under the scope of our return and service policies, will be treated according to Aveade's terms and the seller agrees to the terms. To access our return policies use the following link: https://aveade.com/returns-and...
Sellers are required to offer Free Return and exchange subject to the following terms listed in our free return policies to our customers, the link can be accessed here: https://aveade.com/free-return...
You are required to inspect and report your findings for items lodged for returns and exchanges within 48 business working hours after the item was delivered to you. Aveade reserve the right to refund the customer if it deem to do so, provided the customer indicated and supplied sufficient proof related to the product they received. Refunds will be deducted, and charged to the seller account. Aveade will inspect products for you at a fee depending on the premium plan or subscription plan that you are using.
You agree you will offer correct exchange to customer and will cover the charges associated with return subject to our free return policy linked above.
You agree you will honour your warranty period promised to the customers. You will be required to repair, exchange or refund product that are covered by the warranty service you promised the customer from the date at which they made a purchase and received the item they purchased.

13. REVIEWS, AND COMMENTS

Customers and users of Aveade will be given access to reviews written about your product. Aveade may delete, or take down any reviews that violates our terms of services. You are not allowed to write your own review or modify or encourage group of people including friends, workers or anyone who did not purchase your product to write review. Aveade does not allow fake reviews on it's platform to protect customers from false listing and advertisement and spreading of fake information.
You may request us to taken down a review you believe was written by a competitor or anyone who is trying to cause harm to your business. You will have access to comment to reviews and we may turn this feature off or remove any review or comments made by you or the customer.

14. THIRD-PARTIES AND OTHER SERVICES

Aveade Services might be interacted with third-party companies to be able to provide the service to our clients. You agree your information will be shared with our service providers to be able to serve you. You might find we using third-party companies to process certain functions and services related to the service offered by Aveade, these third-party service companies have their own terms and conditions which can be accessed on third-party websites.

15. PAYMENTS

You agree payments will be collected by Aveade into Aveade Business Account on behalf of you and funds will be reimbursed into your account on a daily, weekly bases, or when you request for payout depending on Aveade Seller Centre plan.
Payments will be held by Aveade until the order is shipped to the customer and the status indicate is completed.
Aveade will not be held liable for making payment into a wrong account with information provided by you, Aveade will not be held liable for any damages and loss you suffered as a result of incorrect, outdated, wrong and unclear banking details, and you will issue the correct and updated banking details for Aveade to make payments to you before the disbursement takes place.
You are responsible to immediately notify Aveade about updated or changed of banking details. Aveade will not be held liable for making payments to you using the account and banking details that was specified by you.
Bank account must match with the seller's account holder under your business and trading name. No third party account will be accepted, should we identify mismatch of documentations relating to business or trading name an or any other information under your account do not match, Aveade will not process payment until such information correctly matches.
You agree you will make payments due to Aveade for the service rendered and use of our products and services. In cases you have outstanding balance due to Aveade you may not have full access to use Aveade products and services until you make the payment of the outstanding balances or Aveade may seek alternative way to collect outstanding due balances either by debt collection through lawyers and accountant, or debit orders, or billing your credit card to recover the outstanding due to us. There may be interest charges on defaulted payments, outstanding balances due to us. Should you not comply or make payments for the balance due to us, you agree Aveade may appoint their own lawyers to recover the balances due to Aveade and you will also cover reasonable legal fees that Aveade have suffered in relation to recover the balances due to Aveade by you.
When we bill your credit card and found the account is closed, no funds, or reverse debit order, or card payment, Aveade will not be liable for the bank charges in your account with your bank, and will use alternative way upon 3 failed payment collection attempts in your bank account.
You agree that payment errors might occur and should be resolved without charges against Aveade for technical errors that might happen and you still liable for the corrected charges.
When you make payment using EFT to Aveade, you will be required to provide proof of payment to Aveade, and reference number showing your proof of payment. You will only be able to use our services once the payment has been received in full and cleared.
Any due balance due to Aveade for the service rendered to you including but not limited to distribution, logistics, deliveries, and digital services will carry interest fee of 4.5% excluding VAT on a monthly basis.
Payments may be withhold by Aveade for uncompleted orders, during investigations, when your account is suspended and when you have not provided completed and required documents. Aveade continue to withhold any funds until such investigations and claims made against you are settled in full.
Payments should be made direct to Aveade Banking account, if you made and error when making payment to Aveade Banking using banking EFT, you are liable for the loss, Aveade will not be held liable for payment errors made by you, alternatively you may use Aveade Pay to make payments online using our system.

16. COMPLAINTS AND COMMUNICATION

All complaints, enquires and notices should be sent by contacting our support team by using the Support Desk made available on our Seller Portal or through Aveade Seller Centre help desk. This include Complaints and notices related to orders, compliance, and any activities. No complaints and notices will be given attention outside the use of Aveade Seller Portal or through the use of other platforms such as community sharing platforms, social media platforms, and blogging platforms. When you use Aveade Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Aveade Services, such as our Message Centre available on Aveade.com website and mobile applications, seller portal, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

17. LIMITATION OF LIABILITY

Except where forbidden by Law, under all circumstances, Aveade Group and its partners will accept no responsibility for any indirect, consequential, incidental, collateral loss or damages that may be suffered or incurred from usage of Aveade digital properties and services, including but not limited to Aveade.com websites, Aveade Seller Centre, Aveade Seller Portal, Aveade Mobile Applications, and other Aveade products and services, further including but not limited to loss of profits, even if Aveade Group (Pty) Ltd or its partners are already aware of the potential risks or loss. User(s) have right to report any matter to us that resulted in loss or damage but we don't accept responsibility, liability and accountability of such actions that might have occurred. User(s) agree that Aveade Group have right to agree or deny to act as a witness for any loss or damage that might have occurred as a result of using Aveade products and services. If a user(s) decide to proceed legal matter against Aveade Group, as a result of loss or damage that might have arise or occurred during the use of Aveade products and services, user(s) agree is required to start by reporting the incident to Aveade. When Aveade is found liable by the court of law for (negligence, contract, agreement or any form that might result Aveade Group (Pty) Ltd be liable), user(s) agree that Aveade Group (Pty) Ltd liability is limited to R1500.00 (ONE THOUSAND FIVE HUNDRED RAND).

18. INDEMNITY

In the event of any third party claim, brought against Aveade Group or its partners arising from or relating to your usage of Aveade products and services, you agree to indemnify and defend and hold Aveade Group or its associates (including their directors, employees, agents, partners and other licensed persons) harmless against any such claims. User(s) agree Aveade Group shall not pay attorney(s) fees, as a result of action(s) made by any third party due to or arising out of User(s)'s breach of this Agreement, or user(s)'s violation of any law or the rights.

19. PRIVACY

To make sure our business focuses on the core and safety of the information you share with us, we taking reasonable measures to protect information you share with us and how this information we use it and for which purposes. The use of our Aveade services is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.

20. COPYRIGHT

All content included in or made available through any Aveade Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Aveade or its content suppliers may or may not be protected by the copyright holder. The compilation of all content included in or made available through any Aveade Service is the exclusive property of Aveade and protected by South African copyright laws. Aveade will not be held liable for any copyrighted material included or provided by the seller of the product. You are required to not violate the right of the copyright holder according to the laws of the Republic of South Africa.

21. TRADEMARKS

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Aveade Service are trademarks or trade dress of Aveade in the South Africa and other countries. Aveade's trademarks and trade dress may not be used in connection with any product or service that is not Aveade's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aveade. All other trademarks not owned by Aveade that appear in any Aveade Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Aveade. Aveade is a registered trademark of Aveade Group, and we trading and carrying operations under our registered intellectual properties.

22. LICENSE AND ACCESS

You agrees and grants Aveade, and its affiliates, partners, service providers and marketing partners, a non-exclusive, royalty-free, irrevocable right and license to publish, use, reproduce, distribute, transmit, display, the works of and otherwise commercially exploit all content in connection with the sale of products across all Aveade digital properties and third-party platforms for the listing, advertising, marketing and promotion without limitation. You agree that Aveade may permit users of the Aveade products to share and post Content on their own social media platforms.
Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, Aveade or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Aveade Services. This license does not include any resale or commercial use of any Aveade Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Aveade Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Aveade or its licensors, suppliers, publishers, rightsholders, or other content providers. No Aveade Service, nor any part of any Aveade Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Aveade. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Aveade out express written consent. You may not use any meta tags or any other "hidden text" utilizing Aveade's name or trademarks without the express written consent of Aveade. You may not misuse the Aveade Services. You may use the Aveade Services only as permitted by law, and under this agreement. The licenses granted by Aveade terminate if you do not comply with these Conditions of Use or any Service Terms.

23. INTELLECTUAL PROPERTY COMPLAINTS

Aveade respects the intellectual property of others. If you believe that your intellectual property rights are being infringed, please follow the following steps to report or send a complain to us. We respond to notice of alleged copyright Infringement according to the South African Copyright Act. This allow us to follow the required measures and investigate any copyright matter in question.

Reach out to us If you believe that your copyrighted material may have been infringed, Note you are required to provide Aveade Group (Pty) Ltd Copyright Agent with the following information listed below in writing:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and if available, your email address
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

Aveade Group (Pty) Ltd designated agent to receive notifications of claimed infringement can be reached by contacting Aveade Group through: Email: legal@aveade.com

24. SERVICE LEVEL AGREEMENT (SLA)

To be able and offer a service in a respectful and right manner, and ensure quality products and service to our customers and users, Aveade Group has implemented Basic Service Level Agreement, anyone who uses or intent to use Aveade Products and Services, whether is digital platforms and properties, or service, you agree to the terms of service and operation according to the Service Level Agreement. These included time frame to fulfil orders, operation days, account privileges, delivery period, lead-time, compliance, and terms of use. Unless indicated otherwise.

Stock availability must be 100% accurate
Goods must be ready to ship and same day collection before 17:00 from Monday - Friday (Saturday depends on your operating hours) (Good Friday and Christmas Day we will not operate and will not be available to support and offer any service, where possible, delivery partners are active, you will be able to fulfil the orders without the support and monitoring from Aveade, we will not be held liable for any issues that took place during these occasions.)
You agree that you will fully comply and operate within the terms of this agreement, and offer customer best experience for purchasing your products or service through the use of Aveade digital properties, you will be charged penalty fees for late delivery, order fulfilment, non-compliant, and or any other actions that affect us and the customer directly or indirectly as a result of your actions.
You agree that product and services offered by Aveade may be temporarily unavailable from time to time and you will be notified for any disruption by email or on public platforms.

25. DISCLAIMER

We can not guarantee a 100% satisfaction, security, profits, gain, risk free, free from liabilities and damages, we have measures in place including security, monitored operations, actions and high practice of preventatives measures to keep and make our digital products and services a safe place to conduct business. We can not guarantee the will be no issues related to our products, digital services and environment, should this happen, you will be notified by any possible way to make the matter goes public.
You acknowledge that you are using this service at your own risk and you are full responsible for any risk or loss resulting from use of this seller portal, website, mobile application or reliance on any information on the Website and any other Aveade products and services.
Aveade Group put measures in place to ensure that the content in the Website, Seller Portal, and any other digital products owned by Aveade Group including mobile Applications are accurate and complete, they may not be 100% accurate and complete, No representations or warranties will be taken by Aveade Group, Aveade Group did not force you to use it's digital products and services, it came from a good faith with you intending the use of Aveade Digital Products and services. We do not take responsibility for service and products sold and listed by you, or any third-party on our digital properties and our digital platforms, the respective provider of such products or service, are fully independent and responsible for the service and products they listed on our digital platforms.
Aveade Group disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website.
We do not warrant the terms and condition do not conflict with other terms of our service, in case were this happens, the terms can be described or apply under different circumstances and used separately from one another and still enforces against you.

26. DISPUTES

Any dispute or claim relating to the use of Aveade Services, will be resolved outside or before the High Court of the Republic of South Africa, irrespective of the quantum of the claim or disputes. The parties consent to the non-exclusive jurisdiction of the High Court of South Africa, in respect of any dispute relating in any way to this Agreement. At its sole discretion, Aveade may institute proceedings in the Magistrate’s Court in respect of any liquidated claim arising from this Agreement, irrespective of the amount of the claim. The United Nations Convention on Contracts for the International Sale of Goods, and any local laws implementing the Convention on Contracts for the International Sale of Goods, do not apply to this Agreement. The provisions of this Agreement do not prevent consumers from exercising the applicable remedies under consumer protection legislation.

27. STORE NAME, DISPLAY NAME

Store name and or display name used by the you must not be offensive, harmful, obscene, or contains history of oppression against any race, by nationality, language, sex orientation and or gender. Aveade reserve the right to require you to change your store name or display name that can be seen by the customers and delivery partners on Aveade digital platforms. Should we discover or find the store name and or display name used by you carries offensive meaning, we will disable your store and products from appearing on Aveade.com website and mobile application until you comply with our requirements. Aveade may ban the use of any inappropriate names, including and not limited to names of religions, political parties, and any other names that it deem unfit to be displayed on our digital properties. If you do not agree to any of these requirements, you may not use our digital products and do not open an account to use our digital products and services.

28. TRANSPARENCY

You agree that you information such as display name, number of account users, orders, reviews, comments, respond rates, and number followers related to your usage of our digital products may and will be visible to the public. You will also display the source of the goods, whether is locally sourced, imported, supplied, distributed, and or manufactured, and you are required to indicate warranty period, condition of the products or goods and what's included in the box to the customer. Should you not indicate these requirements, customer reserve the right to return such product anytime without any charges, and you will be liable to all the charges that were applied. Were applicable and possible, you will indicate the delivery time accordingly and correctly to the customers.

29. AVEADE ARTIFICIAL INTELLIGENCE POLICY

Aveade makes use of Artificial Intelligence through its digital platforms, we make use of collected data to offer tailored user experience, generate content, images, and information to improve user experience. We collect data for the purpose of research, analysis and provide user accurate information based on the history and use of the our digital platform. To find out more about the use of our digital platforms in relation to Artificial Intelligence (AI), Please read Aveade Aritifical Intelligence Policy here: Aveade Artificial Intelligence Policies. By using and accessing our digital products, you agree to the terms of use of our AI policies and any other policies related to the use of Aveade digital products and services.

30. PROHIBITED GOODS AND SERVICES

To protect the customers and help people are to be safe, we have restrictions that help us protect humans from sales and use of certain products. Is very important that listed goods below follow strict regulations to avoid unnecessary harm, loss, damage and injuries or even worse cases such as death or paralyze. The following goods are prohibited to be listed on aveade.com website and mobile application as they are dangerous to human lives.

Chemical products
Steel, Automotive parts,
Flammable products as gas, oil, paint, paraffin, patrol, desal and products marked for dangerous
Automotive Batteries
Tobacco, drugs
Products made of glass such as mirrors, frames, and windows
Minerals, gold, diamond, platinum, copper, scrap
Caskets, urns, tombstones, bricks
Government, political, religious uniforms, government products and goods
Stolen goods
Wires, fence, and building material
Collectables
Monies, both coin and paper
Military weapons
Animals, livestock
Plants, crops, flowers,
Natural resources
Used, reconditioned, and refurbished products without approval
Counterfeits goods
Copyrighted material, unless you have authority from the copyright holder.

31. RESTRICTED GOODS

You may use and list the following items if you will guarantee delivery of such products to the address of the customer using your own logistic and delivery services. If you can't guarantee delivery of this item to address of the customer within 15 business working days, you may not list or sell these products on Aveade Marketplace. Unless indicated otherwise.

Furniture and wood related products
Curtain rails, blinder
Liquid products subject to category and location
Perfume
Appliances such as stoves, fridge, washing machine,
Studio console
Home Theater and Sound System
Industrial machines
Adult products

This list is not completed, we may regularly keep updating this list to make sure we cover a wide range goods and relevant products into our marketplace. Goods that are prohibited if are identified on our website, please report this by contacting us through our contact channels. We may add or remove any category listed here according to our operations and regulations. You are allowed to ask any questions related to goods listed here, we may grant specific third party sellers permit to list specific products that require special fulfilment strategies to provide goods that might be listed hereunder depending on your ability to deliver such goods.