Privacy policy

Privacy Policy

Privacy policies are written by lawyers and if you find any part of our privacy policy that you you don't understand, please contact our lawyers using the following email privacy@aveade.com to explain it to you. We hope you find these information to be clear and transparent summary of our Privacy Policy. Our full, binding legalese of our Privacy Policy is written below, please read Privacy Policy to better have a view and understanding how we process and use information we receive, source, generate and obtained from you by using our digital properties.

With those disclaimers out of the way, here’s our most important highlight information:   

  • Aveade’s purpose is to make sure technology is accessible to everyone. We will only collect, use, or share identifiable personal data information for the purpose service required by the user, or customer. No personal data information will be shared with other businesses other than for service required by customer (you, your, buyer) through the use of Aveade Digital Properties.
  • Aveade will never contact you asking you to provide login information, or your OTP (One Time Pin). Don't share your account, login information or personal information with anyone. You should also try to protect yourself from fraud and scam that take place using sms, email and phone calls.
  • Avoid using sms links, make sure if you receive email link, check the domain very carefully and make sure is the correct and from the business that you expect email from. We encourage you to avoid sharing your ID Number, Names, contact information and any other personal data from anyone who calls, sms, or emails you.
  • Aveade will never charge you any extra fees or charges, should anyone claim to be working for us, please report this to our customer service team immediately.

Personally identifiable information.

We use the term “personally identifiable information” in these highlights to mean information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being). We use the stand-alone, third-party term “information” to include all types of information, including personally identifiable information. We use the term "customer" in this policy to mean information that identifies, that can reasonably be linked to, a company, or organization. These words "user, customer, or anyone" does not mean they provide different identification amongst users and customers, They can only be used to refer in a way that can be described by Aveade Group's lawyers.

Collection.

We may collect information relevant to user or customer in various ways. First, we may collect information directly from you. This could be as part of user's interactions with Aveade Group (Pty) Ltd personnel, such as at our retail stores or during in-home visits, outdoor marketing,  or when you provide information via our digital properties such as websites or mobile apps.

Second, we will collect such information by observing behavior — either in the “real world” or through our digital properties like websites and mobile apps. Examples include security cameras at a retail store, our websites tracking visitor activities on our sites, or our digital properties collecting the characteristics of the visiting devices.

Finally, we may obtain such information from independent third parties, independent of you.

Use.

We will use your information to meet your expectations and give you a great experience with Aveade Services. For example, that could be to fulfill a purchase, provide a service, make our digital properties run better, or maintain member accounts.

You’ve probably seen in the news that the world (especially the internet) has too many fraudsters, hackers, and criminals. We use information we collect to protect our customers, Aveade Group, and others from such bad acts.

We’ll use information to try figure out what will be useful (or just fun and interesting) to you and others, or we’ll develop new or different products and services. And if we think we’ve found something you might like, we’ll use information to place or send marketing messages to you that highlight our ideas, and we’ll monitor your response to that message.

Sharing.

If a user post something on a public forum on our digital properties, it should come as no surprise that it may be viewed by the general public. Any review posted on our website www.aveade.com will be monitored by Aveade Group (Pty), can be deleted if information provided on the review is harmful or contains exclusive sex. We may share your personally identifiable information with suppliers or business partners to fulfill the customer's requests or perform on our behalf a contract that we have with you. Sometimes we share information with suppliers and business partners for internal Aveade Group uses. The easiest examples of what we mean by this relate to information technology — they may be processing personally identifiable information, but we make sure we have contracts in place requiring that they only use the information in support of Aveade Group.  We also may share personally identifiable information in an attempt to enforce our legal rights, in response to a request from law-enforcement authorities, and when we are required to do so by applicable law. Also, please note that if we think that sharing personally identifiable information is going to protect Aveade Group or others from harm, that’s what we are going to do.   

If the user have any question about Aveade.com privacy policy, contact Aveade Group to get better clarification.

Aveade.com's Privacy Policy

The use of this website, mean you acknowledge and accept to privacy policy put into place by Aveade Group (Pty) Ltd. These terms and condition protect Aveade Group for providing service to customers. Customer's personal data is protected and will not be used for any other service other than the information described in this website. Customer/s can use this website only if agree with Aveade Group (Pty) Ltd privacy policy conditions.

What we collect:

We collect Information you give us. We collect and store information you provide through our digital properties. These information will be used to provide service to you when you registered an account, or order a service using our digital properties.

The information we collect from you includes things such as:    

  • Name
  • Address
  • Email address
  • Phone number
  • Member ID

Information you provide Aveade Group about others.

You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up or accept the delivery. We will only use this information for the specific reason you provide it.

Information from other sources.

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information collected automatically online.

We collect information about your interactions with us including, for example:

  • Device
  • Browser
  • IP address
  • Browsing behavior while using our digital properties
  • Referring URLs
  • IMEI/UDID
  • MAC address
  • IDFA (Apple’s ID for advertising),

Aveade.com and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to “do not track” requests from browsers.

Location information.

Some of our digital properties may collect your location to, for example, help you search for one of our store partners, use special mobile features within some of our store partners, or provide you with helpful messaging in our website. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location.

Mobile devices often provide users with the ability to adjust settings related to location. If you do not want us to collect specific location information, you may modify the location services on your mobile device’s settings. Aveade Group has no control over your device’s settings. And adjusting these settings does not completely eliminate the ability of others to develop location information about your device.

Reviews and other content you provide.

Our digital properties offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide. Any sensitive information and harmful content will not be permitted on our website. Failure to comply with these will results in membership account blocked after receiving a warning. Such content will be deleted by the administrator of Aveade.com. Keep your important information secured at all times. 

How we use the information we collect:

  • Identifying you on our digital properties in order to customize your experience
  • Fulfilling orders and requests for products, services, or information
  • Processing refunds, returns, and exchanges
  • Tracking and confirming online orders
  • Delivering and installing products
  • Managing Aveade Group program
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Preventing and identifying fraud and other illegal activity
  • Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services
  • Complying with and enforcing applicable legal requirements, contractual obligations (including our contractual obligations with you, such as through Aveade Group program, if applicable, or digital properties’ terms of use), relevant industry standards, and our policies

Interest-based advertising.

You can opt out of interest-based advertising from aveade.com website at anytime. Advertisements listed on aveade.com website are provided by third-parties.

How we share your information.

Aveade Group does not exchange your personal information for monetary consideration. We share your information only in the ways we describe below. We may combine or share information among current or future Aveade Group companies, including affiliates and subsidiaries. 

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages
  • Scheduling and performing product installations
  • Providing customer care and technical support, including servicing products
  • Maintaining Aveade Group program
  • Sending Aveade Group marketing communications and providing advertising services
  • Personalizing the customer experience on our digital properties
  • Fulfilling subscription services
  • Conducting research and analysis
  • Processing credit card payments
  • Detecting fraud and other illegal activity  

We also may share personal information in connection with co-branded product or service offerings (including sharing personal information with business partners to validate offers). We may require to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Aveade Group, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event. 

How we protect your information.

We use a variety of security measures designed, under a risk-based approach, to ensure the confidentiality of your information. However, as set forth in the applicable terms of use for each digital property, we cannot and do not guarantee the security of information transmitted to us.

You also can do your part to help protect the information you provide to us. Create a strong password. Use that password only on our digital properties. And do not share your password with anyone — especially anyone claiming to work with us. We would never contact you and ask for your password — ever.

Your choices.

You may at any time:    

  • Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and when. 

To do any of these, let us know by one of these methods:    

  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under “contact us” below  

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

Protecting children's privacy.

We do not knowingly solicit or collect personal information from children under the age of 18 without parental consent. If we learn that we have collected personal information from a child under age 18 without parental consent, we will promptly delete that information. If you believe that a child under age 18 may have provided us with personal information without parental consent, please contact us as specified in the “Accountability and Complain” section of this policy.

Links to other websites.

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting.

Social media features.

Our website includes ways to interact and share using social media, through features such as a “thumbs up” button, “share this” button, or interactive mini-programs that run on our website (“widgets”). These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

Accountability and Complain.

Should there be any concern regarding a breach of information or the inappropriate use of information, please let us know first by contacting our information officer at privacy@aveade.com. If, thereafter, you believe we have not resolved your complaint adequately kindly contact the information Regulator using the contact details below:

The Information Regulator (South Africa)

Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001. P.O Box 31533, Braamfontein, Johannesburg, 2017

Contact Number: 010 023 5200

Email: enquiries@inforegulator.org.za

Privacy Policy updates.

We may need to update our Privacy Policy as we and our customers grow and evolve. Aveade Group can update privacy and any other terms and conditions, You are required to check if the are new policy updates at all times. Any updates made by Aveade Group becomes automatically valid and can be used for any matter. Subscribe to our website to receive updates for any changes made on our website.